How to Set Up a Ticket System on Discord

A ticket system lets members contact staff privately and keeps your moderation organised. Here's how to build one.

What Is a Ticket System?

A ticket system creates a private channel (or thread) between a member and your staff when they need help. It replaces the messy practice of members DMing mods directly.

Option 1: Ticket Tool Bot

Ticket Tool is the most popular dedicated ticket bot:

Invite Ticket Tool from tickettool.xyz
Go to the dashboard → Configure your server
Create a #support or #create-ticket channel
In Ticket Tool dashboard, set:

- Panel channel — Where the "Open Ticket" button appears - Ticket category — Where ticket channels are created - Support role — Who can see and respond to tickets - Welcome message — What members see when they open a ticket

Create the panel: a button post that says "🎫 Open a Ticket"

Option 2: Thread-Based Tickets (Carl-bot)

Carl-bot's Tickets module creates private threads:

Dashboard → Tickets
Set the channel where the ticket button appears
Configure categories (Report, Appeal, Support, Other)
Members click a button → a private thread opens between them and staff

Multiple Ticket Types

For larger servers, create separate ticket types:

Support — General help
Appeal — Ban or warning appeals
Report — Report a member
Partnership — Partnership requests
Bug Report — Server/bot issues

Each type can have different:

Welcome messages
Staff roles notified
Categories to post in

Best Practices

Set a target response time and communicate it in the ticket welcome message
Close and archive tickets after they're resolved
Keep a #ticket-logs channel to see completed tickets
Don't leave tickets open for more than 7 days without a response